Scheduling Support

Appointment & Cancellation Policy

We value timely and clear communication around consultation scheduling. This policy outlines how appointment confirmations, rescheduling, and cancellations are handled.

Appointment Confirmation

Online form submissions are treated as consultation requests. A booking is considered confirmed only after our team acknowledges and confirms the selected time or an alternative agreed slot.

Rescheduling

If you need to reschedule, we encourage you to inform our team as early as possible so that a more convenient slot may be offered without disrupting other patient bookings.

Cancellations

If you are unable to attend, please notify us in advance. Repeated last-minute cancellations or missed appointments may affect future scheduling priority.

Refunds & Service Scope

Any advance consultation or service fees, if applicable, are subject to the clinic's confirmation terms at the time of booking. Specific refund considerations may vary depending on the service and timing of the cancellation.